FAQ

Even if you have already decided to have a website, please read our reasons for having a website if you have not already done so. This may give you some further ideas about what to put on your website.

Below are some frequently asked questions, regarding both FreemasonsWeb websites and masonic websites in general.

Why does my website say,"This website it is not currently available"?
How can I keep my website offline, but allow Provincial and/or Grand Lodge to view it?
How do I remove the "Login" menu item?
Will my name and picture appear on the website?
Does having a FreemasonsWeb website automatically mean I'm conforming to my governing body's guidelines?
Our lodge/chapter already has a domain name and/or website, can we host a FreemasonsWeb website?
What domains are available, and what will my sub-domain be?
What skin styles are available?
How do I access my email?
I already have my own email address, can I use this instead?
I'm worried about viruses and SPAM - what protection do I have?
Will guest-book entries automatically appear on my website?
What types of membership are available?
What would I use the membership levels for?
Do I have to offer membership on my site?
Why should I choose FreemasonsWeb when there are free sites available?
How can FreemasonsWeb offer websites at a cost less than other providers?
Will you be offering a wider choice of skin-styles and product features in the future?
What guidance do you provide in using the FreemasonsWeb CMS?
I'm having problems viewing Freemasons-Web and/or my website on my browser
How do I get my site to appear on a Google search?
How do I insert a Google Map on my page?
Can I use Google Analytics?

Why does my website say,"This website it is not currently available"?

This message can appear for one of two reasons:

1. Your website is currently "offline", because the "Is Visible To Public" option is not set within Site Designer->Website Preferences.
   Note that this is the default setting for all UGLE constitution websites in order to comply with their regulations.
    
   If you think this is the case:
   1. Go to Site Designer->Website Preferences
   2. Ensure the Is Visible To Public option is checked
   3. Click the Save button.
   
   or...
    
   
2. Your trial period or subscription has expired.
   In this case, go to the Billing & Subscription page to start or renew your subscription.

How can I keep my website offline, but allow Provincial and/or Grand Lodge to view it?

For this you'll need to create a member account for the person viewing the site.

Note that the person who wants to review your site may already have a FreemasonsWeb account, so first try to add them by:

1. Go to Member Options->Member List
2. Enter their email address in the edit box next to the "Add Existing Member" button.
3. Select Site Manager from the dropdown.
4. Click the Add Existing Member button.

If the member for that email address cannot be found, you'll need to add them yourself:

1. Go to Member Options->Member List
2. Click the Add Member button
3. Fill in the details on the Add Member form, giving a username such as reviewerMylodge1234 (replace Mylodge1234 with your own lodge name/number) - Note that the email address field is optional, and probably best left blank for this type of member.
4. Take a note of the username and password you've provided.
5. Ensure their Member Level is Site Manager.
6. Click the Save button.

Now that your member has been created, you'll need to ensure the Site Manager member level has access to your site whilst its offline:

1. Go to Site Designer->Website Preferences
2. Ensure the "When not visible, allow access to:" option is set to Site Manager
3. Click the Save button.

Finally, contact the person letting them know your site is ready for viewing by logging into www.freemasons-web.org, and clicking on the link to your website on the Member Options page.

If you've created a user account for them manually, make sure you let them know their username and password.

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How do I remove the "Login" menu item?

To do this:

1. Go to Site Designer->Website Preferences
2. Ensure the Allow Member Login option is unchecked
3. Click the Save button.

Your members can still log in by appending ?pageId=login to your website URL, for example:

If your website URL page is:
    www.lodge12345.masonic-lodge.org.uk

The login link will be:
    www.lodge12345.masonic-lodge.org.uk?pageId=login

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Will my name and picture appear on the website?

Your name, picture, or any contact details should only ever be published with your specific consent.

If you think your details have been added without your consent, you should contact your webmaster and ask that this is remedied immediately.

This is a requirement laid down in the website-guidelines of the governing bodies of all orders in every constituency.

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Does having a FreemasonsWeb website automatically mean I'm conforming to my governing body's guidlines?

Whilst your website will conform to most governing bodies' guidelines as standard, there is still much under your control that you will need consider.

Below are some of the main points you should keep in mind:

1. Names, pictures and contact details can only be published with the individual's specific consent.
2. Under no circumstances should you publish the name of any degree candidate on your website.
3. It is your responsibility to ensure that you respect the copyright of any images or text you publish on your website.
4. Links to commercial websites are generally forbidden by most governing bodies (the only exceptions being your web-designer, or hosting company - e.g. FreemasonsWeb).

Note this list is not exhaustive. You should refer to your own governing body's website guidelines if in any doubt.

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Our lodge/chapter already has a domain name and/or website, can we host a FreemasonsWeb website?

The short answer is yes, however there are several options open to you.

A sub-domain is automatically created for you when you purchase a FreemasonsWeb website. As all the information on your site is held centrally on our web-server's database, you cannot simply "copy" the site over. However, you have the following options:

1. Set up web-diversion on your domain to redirect your website to your new FreemasonsWeb site address. Most domain providers supply this feature as standard.
2. Alter the DNS entries for your domain to redirect your website to your new FreemasonsWeb site address.
3. Use a frame-page to "contain" your FreemasonsWeb website.Note: Some domain providers may already offer this facility as part of their web-diversion.

The preferred option is to alter your DNS entries.

You should use the contact form to contact FreemasonsWeb for instructions on how to set this up.

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What domains are available, and what will my sub-domain be?

You have the choice of one of the following domains:

• UK Lodges:
   
• subdomain.masonic-lodge.org.uk
• subdomain.masons-lodge.org.uk
• subdomain.masonic-website.org.uk
• subdomain.masoniclodge.org.uk
   
• Lodges outside the UK:
   
• subdomain.masons-lodge.org
• subdomain.masonic-website.org
• subdomain.masonic-lodge.ca
   
• Royal Arch Chapters:
   
• subdomain.ra-chapter.org.uk
• subdomain.ra-chapter.org
   
• Knights Templar & Related Orders:
   
• subdomain.preceptory.co.uk
• subdomain.kt-preceptory.org
• subdomain.kt-preceptory.org.uk
• subdomain.kt-priory.org
• subdomain.kt-priory.org.uk
   
• Order of the Eastern Star:
   
• subdomain.o-es.org
• subdomain.o-es.org.uk
   
• Ancient and Accepted Rite:
   
• subdomain.aarite.org.uk
   
• Red Cross of Constantine:
   
• subdomain.rc-of-c.org.uk
   

You have complete choice over the name of your subdomain, as long as it is not already in use. We recommend one of the following formats:

• www.mytown-number.domain - e.g.:
     www.helensburgh-503.masonic-lodge.org.uk, or
     www.helensburgh-522.ra-chapter.org
    
• www.lodgename-mytown-number.domain - e.g.:
      www.st-george-helensburgh-503.masons-lodge.org
    
• www.lodgename-number.domain - e.g.:
      www.st-george-522.ra-chapter.org.uk

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What skins are available?

Below are the skins currently available, with an example thumbnail representation of the home page.

Note that skins can be changed at any time by selecting a different skin within Site Designer->Advanced Styling.

You can use up to two skins per site, an each skin can be customised either on a site-wide or per page basis.

Blue Boxed S+C	Websites using this skin: Lodge St George, Helensburgh No.503 Willem van Oranje Lodge No 3976 elgar-lodge 9254 Faith and Confidence Lodge No 8222 Strand 1987 Mitre Lodge No. 9307 Chaddesley Corbett Lodge No. 8942 Five-Heads 8507 The Operative Lodge Of Dumfries 140 Coulsdon Lodge No.4547 Lodge of Good Fellowship No 276 Lodge of Eccleshill,Faith and Fraternity No.1034 Shirley-Hills 7369 The-Lodge-of-the-Morning-Star 5428 Alchemy 3950 St Peter Galston 331 Sutton Coldfield Masonic Hall
Blue Simple Pattern	Websites using this skin: Iuventutis 9338 Loyalty-&-Charity 1584 Oakley Lodge 694 Gnosall St. Lawrence 9458
Red Boxed Triple Tau	Websites using this skin: St George, Helensburgh Royal Arch Chapter No.522 Essex Chapter of Royal Arch Masons No. 276 Criterion Chapter of Installed First Principals 6220
Red Carpeted Header	Websites using this skin: Operative lodge of Airdrie 203 Chryston-Royal-Arch-Chapter 454
Green Boxed S+C	Websites using this skin: Lodge Govandale No 437 Worcestershire Masonic Golfing Society Kidderminster Masonic Centre Forest-Green-Lodge 7925 Old-Edwardian-Lodge-of-Stourbridge 6141 Thistle Lodge No.62 Royal Order of Scotland Provincial Grand Lodge of Warwickshire
Rounded Red 1	Websites using this skin: Lodge St Maurs Kilmaurs 1398 Provincial Grand Royal Arch Chapter of Edinburgh Shenstonian Lodge 5544 Wrekin-Rose-Croix 954
Rounded Blue 1	Websites using this skin: Lodge St. Modan, Rosneath No.1015 Forest of Galtres Lodge No. 9438 Sydney-Lodge 829 Royal Union Lodge No. 246 Basing Lodge 5500 Wenlock Lodge 6093 St John’s Lodge No:3972
Rounded Black 1	Websites using this skin: Fulcorn Lodge No.4791
Old Manuscript 1	Websites using this skin: Lodge Leven St John 170 Lodge Greenock St. John's No. 175 Lodge Thorntree 512 Lodge-Dramatic 571 Lodge Sir George Cathcart No. 617 The Lodge of Restoration No. 9935 The Punjab Lodge 443 GLI Cornwallis Lodge No 1107
Simple Blue 1	Websites using this skin: Lodge-of-St-Blaise 6113 Swan-of-Avon 2133 Holgate 4792 Preston Park Lodge No. 6903 Old Symondian Lodge No. 5734 Lincoln Masonic Centre (LMC) - The Home of Freemasons in Lincoln Universal Friendship Lodge No. 9759 Lodge of the West Indies No. 9424
Simple Blue 2	Websites using this skin: Old Carolian Lodge No 7599 Vernon 560 | Stourport Freemasons | Wyre Forest Masons | Craft Lodge Victory-Marine-Lodge 6160 Boswells Lodge No. 7759 Perseverance Lodge Cheltenham 4554 Springfield Lodge No 3183 Page Lodge No. 3378
Big Space	Websites using this skin: Chelmsford Masonic Hall
Blue Boxed Keystone	Websites using this skin: St. Johns Lodge No. 6414 Loyal Travellers 2733 Gordon Bourne Lodge 9388 SACKVILLE LODGE NO.7063 Lodge Langside Glasgow No.955 Nanaimo 110 Stanwell Lodge No 7468 Prince of Wales 2520 The-Lodge-of-Fraternal-Union 7570
Red Boxed KT Cross	Websites using this skin: Palestine Preceptory 217 Northampton Huntingdon and Bedford Provincial Priory District-Grand-Priory-of-Strathclyde 0
Clean Blue	Websites using this skin: The Lodge of Hope and Charity No. 377 William de Warenne Lodge No. 6139 Bromwic Lodge 6773 St. Hilary Lodge No. 3591 Lodge Cochno 1304 Lodge Polkemmet 927 Adams Lodge No. 3122 Weatheroak Lodge No. 7214 Triumvirate-Lodge 9505 Knowle Lodge 8001 Mitton Lodge No.6904 The Old Chelmsfordian Lodge 5499 The-Bewick-Lodge 5988 St James's Operative Lodge No 97 Coleshill Lodge 8272 Lodge Concord Glasgow No 1341 Lodge of Progress 4620 The Lodge of Harmony 309 Leyton-Lea 7038 Lodge-Cadder-Argyle 147 Marmion Lodge No. 1060 Lodge-Shettleston-Saint-John 128 St-John-Kilwinning Largs No:173 ANL2686
Simple Red 1	Websites using this skin: Kirkstyle 453 Rose Croix - District of Surrey St Thomas of Acon - South Eastern Counties
Simple Red 2	Websites using this skin: K T Bodyguard of Worcestershire Provincial Priory of Worcestershire Commemorative Order of St Thomas of-Acon St Thomas of Acon - Province of Wessex Red Cross of Constantine - West Midlands Division Worcestershire Rose Croix Province of East Anglia Royal and Select Masters - Wyvern District Saint-Columba-Govan- 729
Simple Blue 3	Websites using this skin: Old -Dudleian-Lodge-6734
Dark	Websites using this skin: The Lodge Semper Fidelis No.529 Coston & Franchelie Lodge No. 5600

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How do I access my email?

You can access your email through your browser, or via an email client such as Outlook™

Browser Access

For browser access, point your browser at http://webmail.my-subdomain

Your subdomain will be the last part of your site's website address, e.g.:

For website address:	Email access is at:
www.lodge-example-1234.masonic-lodge.org.uk	http://webmail.masonic-lodge.org.uk
www.example-1234.ra-chapter.org.uk	http://webmail.ra-chapter.org.uk

Your username is full email address, e.g.: secretary.lodge-example-1234@masonic-lodge.org.uk

Your password is the password that was entered when ordering your website.

Email Client Access

For Email Client access, you will need the following information:

Server:	Enter the part of your email address AFTER the "@" sign - e.g. masonic-lodge.org.uk
Username:	Enter your full email address, e.g.: secretary.lodge-example-1234@masonic-lodge.org.uk
Password:	Enter the password that was entered when ordering your website.

Note that you should use the 'POP3' protocol for reading your emails.

The 'SMTP' protocol can be used for sending emails, but you must ensure that your email client is set to log-in using the same login details as above.

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I already have my own email address, can I use this instead?

You are free to continue using your own email address, however you may consider setting up mail-forwarding on your new FreemasonsWeb email account. This will ensure any emails sent to your FreemasonsWeb email account will be sent on to your existing email address.

Note however, that if someone else replaces you in office, you should let them know so they can change the forwarding address.

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I'm worried about viruses and SPAM - what protection do I have?

All our email accounts offer virus and SPAM protection as standard.

Virus protection can be applied to both incoming and/or outgoing emails. Note however, that although virus protection will shield you from most viruses, you should avoid opening any email attachments unless you know exactly where they have come from.

You have various options available to you to strengthen your SPAM settings and how your SPAM is dealt with (e.g. marked as SPAM, or deleted).

As an additional deterrent, try not to publish your email address anywhere on the site. Certain individuals "crawl" web-pages looking for email addresses to send SPAM to.

There is a "contact-us" page facility, which your visitors can use to send you emails. This page includes a "captcha" security code which helps to stop automated emails being sent via your website.

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Will guest-book entries automatically appear on my website?

By default, all guest-book entries must be checked and authorised by you before they will appear on your website.

Although this option can be turned-off it is not recommended, and may contravene your governing body's website guidelines.

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What types of membership are available?

There are two types of visitors to your website: public visitors, and members.

By default, all the content of your website is visible to the public, but you are free to limit pages or events to certain levels of membership.

For someone to become a member, they must first register on FreemasonsWeb, which is free for anyone to do so.

Being a member of FreemasonsWeb does not grant them membership access to your website. The member must first "request" to become a member of your site at any of the following levels:

• Basic Member - Used for members of other lodges/chapters who wish to keep in touch with what is going on at your lodge/chapter, and have access to pages/events not available to the public.
• Full Member - Members of your own lodge/chapter, who can be given access to additional pages and/or events of your choice.
• Site Managers - Members who have been given limited authority to alter the content of your web-pages within the FreemasonsWeb CMS.
• Site Administrators - Members who have full control over your web-site page-content,style and preferences.

Only Site Administrators can authorise or deny membership requests. You may also choose to authorise membership, but at a lower membership level than requested.

There is no limit to the number of websites you can become a member of, but you are only a member at the level you have been authorised at. For example, you can be a Site Administrator of your own lodge, but a Basic Member of another lodge.

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What would I use the membership levels for?

A typical use of membership levels is as follows:

• General Public - Can see all social events (excluding VIP social events) on your event list.
• Basic Member - In addition to the above, they can see VIP events and any degrees you are conferring.
• Full Member - In addition to the above, they can see events marked as committee meetings, or special meetings.

Of course this is just an example, you are free to assign membership access as you see fit.

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Do I have to offer membership on my site?

No. Member login can be turned off, in which case all of your website will be visible to the public.

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Why should I choose FreemasonsWeb when there are free sites available?

There are many companies offering free web-hosting, however most use advertising banners to support the cost of that hosting. Having adverts or links to commercial companies on your sites is forbidden under the guidelines of most governing masonic bodies, who strongly advise against the use of free web-hosting.

However, your hosting is not the only thing to consider:

• Buying a domain and the associated space is around £6 per year for your domain, and £3-£4 per month for your hosting.
• New domains can take up to 72 hours to be available to the whole of the internet.
• Whether you use free hosting, or decide to pay for it you still need to build your website HTML which takes time and technical know-how.
• A typical website by a professional web-designer is likely to be in excess of £500 (the average cost is around £100 per page).
• Even if you use a content management system such as Joomla or Wordpress, there is a vast learning curve in both creating your website and maintaining it.

If you decide not to use a web-designer, you have all the web-design, content and maintenance to carry out yourself. Also, there are inconsistencies in how different browsers display web-pages which is additional consideration when designing your website.

Compare this with a FreemasonsWeb website:

• Your domain and hosting is all provided by us for only £20.00 a year (less than £1.75 a month).
• Your website will be ready, pre-styled, and fully populated with content in less than 5 minutes.
• The initial cost of your website with an unlimited amount of pages is only £99.99.
• All our websites have been designed by professional web-designers, and have been tested on the most popular browsers on both the PC and Apple Mac.
• FreemasonsWeb websites and the FreemasonsWeb CMS are designed with ease-of-use as the top priority.

FreemasonsWeb appreciate that the secretaries, scribes and recorders of many lodges/chapters are generally not technically minded, and our product is designed with them specifically in mind.

We believe that FreemasonsWeb offer a professional website solution at a highly competitive cost.

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How can FreemasonsWeb offer websites at a cost less than other providers?

FreemasonsWeb offer websites for masonic organisations, and masonic organisations only.

In doing this, we have been able to:

• Remove any ambiguity about how our websites will be used, allowing us to dictate how we store our data, and limit the complexity of using our CMS.
• Make our styling-skins focussed on each order in question (but with the ability to customise), so each design can be used by many customers.
• Hold all of our websites and data centrally, keeping our hosting simpler and easier to manage.

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Will you be offering a wider choice of skin-styles and product features in the future?

Absolutely! Almost all our income is going towards our running/hosting costs and further development.

Any updates will be announced on our website.

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What guidance do you provide in using the FreemasonsWeb CMS?

Guidance in using the FreemasonsWeb CMS can be found in the form of:

• Help links on each page within the members area;
• Video tutorials and a consolidated list of Help links within the "Help & Tutorials" section.

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I'm having problems viewing Freemasons-Web and/or my website on my browser

Internet browsers can differ the way they handle Javascript and display HTML content. A considerable amount of effort was made to ensure that FreemasonsWeb and its websites behave consistently between the various browsers available.

Therefore, FreemasonsWeb and the websites produced by it are designed (and tested) to work with at least 95% of the most popular browsers.

• Google™ Chrome (used by 77.2% of all internet users)
• Firefox (used by 12.4% of all internet users)
• Safari (used by 3.2% of all internet users)
• Opera (used by 1.6% of all internet users)
• Microsoft™ Edge(used by 1.1% of all internet users)
• Microsoft™ Internet Explorer 11(used by 2.0% of all internet users)

These statistics are based on the January 2018 statistics provided by www.w3schools.com.

If your browser isn't in the above list, or has a popularity less than 3.5%, it is possible that you may have issues using the FreemasonsWeb CMS, although it is less likely that you will have issues with the sites produced by FreemasonsWeb.

If you are having issues however, we recommend downloading one of the following browsers for administering and/or viewing FreemasonsWeb sites:

• Firefox; or
• Google Chrome

Both these browsers are free to download and use.

In addition, Javascript is required to use the membership and administration side of FreemasonsWeb. If you are uncomfortable with enabling Javascript for general internet use, consider downloading one of the above browsers for administering your FreemasonsWeb website, and continuing to use your existing browser for general internet use (be sure to click No to making your new browser your default browser if you go down this route).

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How do I get my site to appear on a Google search?

To get your site up on a Google search (or via the Google search bar), does take some time.

Google works by following links to your site, so unless you've got other sites linking to it, it's not going to pick it up. It also looks at how many "relevant" sites are linking to yours - the higher the number of links to your site, the higher your site will appear on Google's search results. By "relevant", I mean other masonic sites. Google penalises links from unrelated sites, such as general directories etc.

There's a couple of things you can do however to speed things up:

1. Register your site URL with google: http://www.google.com/webmasters/tools/. We did look into doing this automatically, but Google won't allow it. It also requires you to be the owner of the site, so this is best done by yourself.
2. Uncheck the "hide from lodge directory" setting within your website preferences. Google (and Yahoo, Bing etc) regularly visit FreemasonsWeb's members site page, so having your site on this list will help to move your site up the search results.

Spreading your URL around the fraternity, and also on social network sites such as facebook or twitter will help to get it on Google quicker.

Please note that SEO (Search engine optimisation) is a big subject, with sites constantly competing to get the top hits within Google, Yahoo and Bing.

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How do I insert a Google Map on my page?

To insert a map on your page:

1. Go to http://maps.google.com and search for your location.
2. Click on the "Share" button on the left hand menu pane.
3. Click on the "Embed Map" tab.
4. Zoom in to the zoom level you want displayed on your website, and select the size of the map you want (click the dropdown showing "Medium" to give you new sizes)
5. Copy the HTML code, which should look something like this:

   <iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d1116.9167128247411!2d-3.2029963497634846!3d55.95225897026093!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x4887c79705b3b925%3A0x6cbf84b545215376!2sGrand+Lodge+of+Antient%2C+Free+and+Accepted+Masons+of+Scotland!5e0!3m2!1sen!2suk!4v1519337401859" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe>

6. Open up the page editor within FreemasonWeb and edit your page.
7. Click on the HTML button.
8. Paste the HTML code from above (copy it from notepad) into the HTML dialog at the end of all the other text on the dialog.
9. Click the Update button.
10. You’ll now see a yellow box on your page – this is how it appears on the editor, but it will appear as a map when you view the page on your website.
11. Save your page.

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Can I use Google Analytics?

Yes, but it must be set up in the following manner:

1. Make sure you have created a Google account, such as a gmail account.
2. Login in to your Google account
3. Go to https://www.google.com/webmasters/tools/home
4. Click "Add Property" on the top right
5. Enter your URL, e.g. :
   http://www.mywebsite.masoniclodge.org.uk
6. Select the HTML tag method of verification (this may be in the "Alternate Methods" tab on your first visit)
7. Copy the code for the HTML tag - it should look something like this:
   

   <meta name="google-site-verification" content="dfgsdfkgjaswgj12346jhsadf8524590adsfsd8845A" />

8. Open a new tab - do NOT close your browser, or your Google account tab - and log in to www.freemasons-web.org
9. Within FreemasonsWeb, go to Site Designer->Advanced Styling
10. Paste the HTML tag code into the "Custom Header HTML" section, and press return to create a new line
11. Click Save at the bottom of the screen
12. Go back to your Google Analytics tab, and click the verify button
13. Click on Web Tools on the left-hand side
14. Click on Other Resources on the left-hand side
15. Click on Google Analytics
16. Click Sign Up for Free
17. Click Sign Up
18. Fill in the form:
    • Account Name: - put your lodge name here
    • Website Name: - put your lodge name here
    • Website URL: Enter your URL, e.g.: www.mywebsite.masoniclodge.org.uk
    • Industry Category: Other
    • Reporting Timezone
19. Click Get Tracking ID.
20. Change the Country on the acceptance dialog (if required), then click "I Accept"
21. Copy the HTML tracking script code, it should look like this (with your own code substituted where it appears in red below):
    

    <!-- Global site tag (gtag.js) - Google Analytics -->
    <script async src="https://www.googletagmanager.com/gtag/js?id=UA-987654321-1"></script>
    <script>
    window.dataLayer = window.dataLayer || [];
    function gtag(){dataLayer.push(arguments);}
    gtag('js', new Date());

    gtag('config', 'UA-987654321-1');
    </script>

22. Go back to your FreemasonsWeb tab, which should still be on Site Designer->Advanced Styling
23. Paste the HTML tracking code into the "Custom Header HTML" section, underneath the existing google verification section
24. Click Save at the bottom of the screen

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